DEX Support

Need help with DEX? We're here to assist with app access, trading, portfolio activity, deposits, withdrawals, and prediction markets.

Contact us
help@dex.org

We aim to respond to support requests as quickly as possible. When contacting support, please include relevant details such as your device type, app version, wallet address, and any transaction hash connected to the issue.

Frequently Asked Questions

DEX is a non-custodial app. We do not operate traditional user accounts in the same way as a centralized exchange. Access to the app is tied to your wallet and authentication method.

If you are having trouble accessing DEX:

  • make sure you are using the correct login method or wallet
  • ensure your app is updated to the latest version
  • check that your device has a stable internet connection
  • restart the app and try again

If the issue continues, contact support and include a description of the problem, your device type, and any error message shown.

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